Support Policy

Note: This is a placeholder. The complete Support Policy will be added here soon. Please contact us if you need support assistance.

Support & Technical Assistance

Creative Media Holdings Limited ("CMG") provides comprehensive support services for all Platform Services and hardware.

Support Channels

Support is available through:

• Email support
• Telephone support during business hours
• Remote diagnostic and remediation services
• Onsite engineering support (where applicable)

Support Hours

Support is provided during published business hours unless otherwise agreed under an Enterprise Agreement or Managed Services contract. Premium support options are available for critical systems.

Response Times

Response times depend on the severity of the issue and the support plan purchased. Critical issues receive priority handling.

For support, please contact support@thecreativemediagroup.co.uk or submit a support request